Frequently Asked Questions
Solution for Window 7, 8 and 10
You can read about it in this document
Two conditions are necessary for this to work:
- Windows must recognize the pen.
- You must have the correct driver installed.
If those two conditions are met, your file manager (e.g., Windows Explorer) can read and write to the memory onboard the pen. If you're not able to see this work, then follow the troubleshooting steps below.
- Does Windows Explorer recognize the pen? If so, hardware and connections are OK. You need to look at the driver. Skip to Step 3.
- If Windows Explorer doesn't recognize the pen, there's a problem with the USB port, cable, or pen. Try a different USB port or different computer. Listen and look for the machine to recognize a new USB device. If you feel you've isolated the problem to the pen.
- Is the correct driver (32-bit or 64-bit) installed? If so all you need to do is open two instances of Windows Explorer and tile or stack them to see the source and destination for the files you wish to drop; if this does not work, proceed to step 4.
- If Windows does recognize the pen but Windows Explorer can't see the contents of the pen, the driver isn't correctly installed or it's the wrong driver.
Solving driver installation problems:
- Make sure you have downloaded the correct driver for your particular pen and for your particular operating system (32-bit or 64-bit). http://www.wizcomtech.com/downloads
- Before installing the driver, turn off any "antivirus" or similar programs. These not only slow down your computer, they cause problems installing things like drivers. Consider leaving them off permanently, but make sure you do your Windows updates and don't allow unknown programs to execute (for example, by clicking an exe file sent via e-mail). Also make sure your normal user profile doesn't have full administrative privileges.
- Before installing the driver, make sure you are logged in as an administrator. You do not need to be logged in as an administrator to use the pen, only to install the driver for it.
Final tip ! Remember, this is not a Windows application (a program with a user interface). It is a driver. Its purpose is to let your file manager (such as Windows Explorer) read and write to the memory of the pen.
1. See if Windows recognizes the pen. When you plug the pen in, Windows should react somehow to the new USB device (audible beep and/or notification in the system tray). If it does not, then try a different USB port. It must be USB 2.0 or earlier.
2. If Windows does recognize the pen, then look in Windows Explorer and find it in your list of drives.
3. If you see the pen listed in WE (you may need to page way, way down to see your list of drives), what remains is to install the 32-bit or 64-bit driver.
4. Download the appropriate driver for your OS. Some pens do not have a 64-bit driver, and if your OS is 64-bit but your pen doesn't have the 64-bit driver available you'll need to buy a newer model that will work with your computer.
5. Once the driver is loaded, WE can access the pen's memory as if it's just another drive and you can copy files back and forth or do any other function you'd do with files on a drive.
Wizcom makes a variety of scanning pens. The ReadingPen TS connects to PC differently than the other pens.
Follow these steps:
- Go to www.wizcomtech.com and click on Downloads.
- Find ReadingPen TS in the leftside navigation. Click on it.
- Click on PC&Pen Applications.
- You almost certainly will choose the 64-bit option. If you do not know whether your OS is 32 or 64, search on Bing for how to determine that.
- Download the exe file to your specified download location, preferably in a folder for application downloads on a data drive or data partition.
- Run the exe file.
- Connect the pen to a USB 2.0 port, and turn the pen on. Windows should beep. Windows should also give a visual indication.
- On the pen, go to the main menu. If you don't see it, use the stylus to click the X in the upper right of the window.
- Select the option for Scan to PC. This will initiate installation of the software.
Now you can:
- Scan directly into any Windows application. See the manual for further instructions.
- You can also scan and save to the pen, then later transfer to PC. See the manual for further instructions. You do not need the pen connected to save scanned text to it.
To get the text from the pen to your PC, go into Windows Explorer and look for the Wizcom folder. You may need to click on that to open the Notes folder. You can drag and drop between data locations.