Support Manuals



The Pen is in scanning mode when the red light at the tip of the Pen is blinking. Scanning mode is disabled when you are in the Pen Main Menu or accessing menu options.

Scanning results may be inaccurate for a number of reasons including the use of low quality scanning material, incorrect scanning settings (e.g. Inverse or Numeric mode) on the Pen, holding the Pen at the wrong scanning angle or scanning too fast.

To achieve the most accurate scanning results:

Make sure that you place the scanning material on a flat surface. Ensure scanning material is good quality and pages are not creased. Poorly photocopied materials may provide bad results.

Make sure you hold the Pen at the correct scanning angle. Holding it a certain way at the right angle and speed and allowing for enough space before and after the text help you achieve better scanning results.  Hold the Pen firmly, as you would hold a highlighter, with the Pen tip at an angle of between 75 and 90 degrees to the page.  Start scanning approximately 1cm before the first word so the first few letters of the word do not get cut off. Maintain the same scanning angle while you scan the line and make sure the text is centered between the rollers at the tip of the Pen (directly under the white lines).

Don't scan too fast. If you see that scanning quickly doesn't produce great results, try slowing down slightly and seeing if this helps. You can also try scanning the same text at different angles and even try scanning the test from right to left rather than the other way round.  If you are using scanning more than one line of text  into a text field you should wait until the "Reading..." progress bar disappears from the screen before you scan the the next line. If you jump to the next line before it finishes processing the original scan, it may not provide good results.

If you are using the Pen on very glossy paper, or laminated documents, the Pen should be held more vertically to reduce glare. You should also make sure that the wheels make firm contact with the item you are scanning in order for it to capture the data accurately. If there are pictures on the background and the text is not clearly defined, you may not get good results.

Sometimes poor scanning occurs if the scanning settings are not set correctly. You may have accidentally activated "Inverse" or "Numeric" mode without realizing. If you are in Inverse mode, the Pen will appear to not scan any text. If you are in Numeric mode, the scanning results will appear as gibberish.

To turn off Inverse from within the Quicktionary or Readingpen applications (If Inverse is on, you will see an "A" on the screen when you first turn the Quicktionary on):

  1. Press ESC and scroll to Preferences.
  2. Press ENT and scroll down to Inverse. You will see a checkmark next to the setting.
  3. Press ENT to remove the checkmark
  4. Press ESC twice to return to the Quicktionary scanning screen.

To turn off Inverse or Numeric in all other applications:

  1. From the scanning screen, press ESC to access the Edit Menu. If you are using an application where the entire text field is highlighted, press ENT to reveal the blinking cursor and then press ESC.
  2. Scroll down to Scanning Options and press ENT.
  3. Press ENT to uncheck the Numeric/Inverse options.
  4. Press ESC to return to the scanning screen.

The Pen scans and recognizes printed text in a wide range of languages, font types and point sizes (6-22 points, up to 8mm) and in a variety of colors on contrasting backgrounds (except red on white, white on red, blue on black and black on blue).

It does not recognize handwriting, cursive fonts, mathematical symbols or other profession-specific signs.

The Pen cannot recognize handwritten text.

If your Pen contains PC connectivity and you wish to scan handwriting, small icons and highly stylized fonts as bitmap images, you can install the Image Capture application on the Pen.

When using the Image Capture application, data is saved as a picture file which can be transferred to the PC. This may be helpful for students who need to scan handwritten notes, genealogists wishing to acquire data from original documents, and attorneys and other professionals who wish to capture signatures. The bitmap images saved by the Image Capture application take up a lot of room on the Pen, so make sure to frequently transfer your files to the PC and flush them from the Pen.

You must have sufficient space on your Pen's extension card to be able to install this application.

Click here to download the Image Capture application.

The Pen can scan one line of text at a time.

If you are using the Quicktionary or ReadingPen, you can scan a line and receive word-by-word translation of the scanned text.

In most other applications, you can scan one line immediately after another and each scanned line of text will be inserted directly after the previous line.

The Pen definitely compensates for minor transgressions, so you do not have to scan perfectly straight, however, the smoother you scan, the better the results.

The Pen is great for people who cannot type well due to poor eyesight or lack of typing skills, but it is not particularly accurate for people who have very shaky hands.

No matter who you are, it still takes a little practice at first, but within no time you will find that it will get easier and easier and your scanning results will improve.

The Pen can scan printed text that is 6 - 22 points in size (six points is the small print you see on the bottom of contracts, and 22 points is about a ½ inch high).

Scanning results are best when there is strong contrast, such as black or blue text on white paper. It will not scan red on yellow, but it will scan red on black.

It will capture stylized text including bold, italic, inverted (except for Readingpen Basic and Readingpen Advanced), underlined, as well as caps-small caps, but it will not maintain the style.

You can use the Numeric scanning setting to scan numbers with greater accuracy in all applications except the Quicktionary application.

To activate Numeric mode:

For Quicktionary 2 / Infoscan 2:

  1. From the scanning screen, press ESC to access the Edit Menu. If you are using an application where the entire text field is highlighted, press ENT to reveal the blinking cursor and then press ESC.
  2. Scroll down to Scanning Options and press ENT.
  3. Press ENT to select the Numeric option.
  4. Press ESC to return to the scanning screen.


For Quicktionary TS / Infoscan TS:

  1. Select the Settings menu from the application toolbar.
  2. The Numeric option should appear unchecked (icon appears like this: _).
  3. Tap on the option to select it. A check mark should appear next to the option and the language indicator (next to the battery indicator) should change to numeric: 123
  4. Press ESC to return to the scanning screen.

Follow the same procedure as above to de-select the option.

Not as such. The Pen recognizes commas, periods, parentheses, capitals, hyphenations, and other forms of punctuation, but will not recognize mathematical symbols or other symbols specific to a profession.

The Pen is not able to scan off Microfilm, Microfiche, or computer screens due to problems with the backlighting.

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